Where is the Num Lock key?
Press the Clear key on the number pad.
The Mac OS doesn't need a Num Lock key, so it was re-purposed and re-labeled "clear". In calculator applications, pressing it will clear the value display, just like an C or AC button on a physical calulator.
Why did my number pad stop working?
Most likely, you accidentally turned on the Mouse Keys feature.
Here's how you fix it:
- Choose System Preferences from the Apple menu.
- Click on the Universal Access icon.
- Click on the Mouse & Trackpad tab.
- Click the Off button next to Mouse Keys.
- De-select the checkbox next to Press the Option key five times to turn Mouse Keys on or off.
- Close the window.
The number pad is not working in Microsoft Excel for Mac.
It works fine in every other application.
Most likely, Num Lock is off in Excel.
To turn it on, hold down the Shift key and then press the Clear key.
The Clear key is in the top-left corner of the number pad.
Where is the Help / Insert key?
Hold down Shift and then press the zero key on the number pad.
Shift-numpad-0 will engage/disengage the Insert key on Microsoft Windows running in Boot Camp, or virtualized in VMware Fusion / Parallels.
FYI, the Mac OS doesn't need an Insert key, so Apple re-purposed and re-labeled it "Help". In supported applications, pressing Help will bring up the help system.
Apple no long supports the Help key on their keyboards, and so it is also not supported on the Quiet Pro for Mac.
Note: If you are using the Quiet Pro on a PC, there is no way to type Insert from the keyboard. If you need an Insert key, we recommend the (black) PC version of the Quiet Pro, which has one.
Why no Power key?
Apple no longer has Power keys on their keyboards, and we fear they will eventually discontinue support for it entirely, so we didn't include one.
To bring up the Restart/Sleep/Shutdown dialog box, simply press Control‑Eject.
Is it Windows compatible?
Yes, but since it is a Mac keyboard, there are a few quirks:
- The Eject, Volume, and Media keys will not work on a PC.
However, they will work if you are running Windows on a Mac, via BootCamp, Parallels, or VMware Fusion.
- They Alt and Windows keys have their positions swapped.
Is it Linux compatible?
Yes, but since it is a Mac keyboard, there are a few quirks, which are explained here.
Eject & Volume keys don't work. Anything I can do?
The answer depends on which OS you're using...
Mac OS X Are you using USB Overdrive? If so, that's probably causing the problem. Please follow the instructions on this page... Restoring the Volume and Eject keys on Apple keyboards.
Mac OS 9 The Volume keys will not work in OS 9. You can use the menu bar volume control instead.
To get Eject to work, you need to download a special Eject utility that Apple released but is now discontinued. You can download it here.
Microsoft Windows Unless you are running Windows on a Mac (via BootCamp or Parallels or VMware Fusion), these functions will not work.
I'm running OS X and I have multiple drives that I want to be able to Eject individually. Anything solution?
Double-click on Eject.menu which you will find in the following folder:
This will put an Eject icon on your menu bar.
Can I use this keyboard to type German / French / other non-U.S. layouts?
Yes, it can be remapped to non-U.S. layouts.
The letters on the face of the keys may not correspond to the new layout, but the keyboard will operate exactly as the selected (software) layout.
In order to select the keyboard layout in Mac OS X, follow these
- Choose System Preferences from the Apple menu.
- Click on the International icon.
- Click on Input Menu.
- Scroll through the list of available keyboard layouts, and
click to select the checkboxes of the keyboard layouts you would
like to have available to you. Select U.S. if
you would like to use the standard layout.
You may select more than one layout, if you wish to be able to
quickly switch between different layouts.
- Click to select the checkbox at the bottom of the window, Show
input menu in menu bar.
- Close the window.
- The “Flag” menu in the top-right of the menu bar
controls the active keyboard layout. It will list all of the layouts
that were selected in step 4.
- Click and select U.S., or whichever layout
you would like to use.
Can I change the layout to Dvorak?
However, we do NOT recommend that you remove the keycaps
to configure it for Dvorak typing. Since the key heights and angles
are different for each row, moving keycaps out of their standard
positions will interfere with the feel of the keyboard.
using the following software solution instead:
These keyboard layout files remap the main letter keys to the Dvorak
layout, while maintaining the standard Option and Shift+Option key
positions, so they match the Option Key Caps.
These layouts will work with any keyboard, not just this one. We encourage you to download and try them on your system, before
you make a purchase.
R O U T I N E C L E A N I N G (monthly):
- Run a vacuum brush over the top of the keyboard.
Alternatively, a compressed air can is also a good way to blow dust out from under the keys.
- Wipe the top and bottom of the keyboard with a damp (not dripping) cloth.
D E E P C L E A N I N G (not generally recommended):
If your keyboard is working properly, we STRONGLY recommend AGAINST deep cleaning it.
These instructions are provided only for cleaning keyboards that are so dirty that they're not functioning properly — for example: sticking or non-working keys, etc.
Deep cleaning will void your warranty, so if your keyboard is less than a year old, we especially don't recommend doing this. Better to contact us for warranty support instead.
For a more rigorous cleaning, you can remove some of the key caps. This allows you to get under the keys and vacuum out anything missed by regular cleaning (for example, crumbs or larger bits of dust).
- To avoid damaging the switches, you need a proper "key puller" tool to remove the key caps. Here are a few options:
- Pull straight upward with the key puller, to remove each key cap.
- The bigger keys must NOT be removed, because they are extremely difficult to put back on afterwards...
- Shift keys
- numberpad Enter
- numberpad 0 (zero)
These keys must NOT be removed. You can clean under these keys by removing some keys around them.
- We do NOT recommend opening the keyboard case enclosure, for several reasons...
- It voids the warranty.
- If you're not careful, you can easily damage the electronics from electrostatic discharge (ESD).
- It's difficult to re-assemble the case if you don't know how.
- It's not necessary for cleaning.
- After the key caps are removed, simply vacuum out any dust and debris from inside the keyboard. Do NOT use water.
- The key caps themselves can be cleaned by running them through a dishwasher. Wipe them down and let them dry out for a few hours before popping them back on to the keyboard.
R E A L L Y D E E P C L E A N I N G (if nothing else works):
Courtesy of Christopher Breen of Macworld magazine (and yes, this will void your warranty)...
If the keyboard is so filthy that it appears to be a lost cause—as it
might after a major coffee, soda, or Mai Tai spill—put it in the
dishwasher. Place it in the top rack, dial the dishwasher to a rinse only
setting, don't put soap in the thing, and run it through. Remove the
keyboard and let it drain, with keys down, until it's completely dry—this
could take a couple of days.
This is controversial because some keyboard manufacturers suggest that you
not do this as they won't guarantee that the keyboard will survive the
ordeal—particularly if you hit the keyboard with really hot water,
detergent, and flying cutlery.
Speaking from personal experience, I've done this with a beloved Matias
TactilePro keyboard that I'd given up for dead (this is the perfect
condition under which to conduct this experiment). I'm happy to report
that not only did it survive, it works perfectly (and is a whole lot nicer
to look at than it once was).